RETURN POLICIES
You may return your silver jewelry within 30 days if you are not satisfied with it. The jewelry must be returned in its original condition for a full refund or exchange. Shipping charges will only be credited if the error was on our part. To return silver necklaces to juliessilvernecklace.com, please follow the steps below.
1. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!
2. For an exchange, indicate on the invoice what you wish to exchange the returned silver jewelry with. Your account will be credited for the amount of the returned necklace(s), and then charged for the replacement silver jewelry. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number and/or e-mail address in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.
3. Place all the original packaging in the return box or a secured box (do not return jewelry in an envelope), including your sterling silver jewelry, and the copy of the invoice.
4. You can ship it via any carrier. Be sure to ship with a return receipt or tracking number for confirmation that your shipment has reached its destination. Please be sure to insure the return package of jewelry for the full value paid.
5. Once your silver jewelry return is received, it will be reviewed and processed within 15 business days. juliessilvernecklace.com will not be responsible for loss or damage of return shipments. A credit will be issued to your credit card within 15 business days of receiving your returned sterling silver necklace item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.
Any returned jewelry from United States destinations shall be shipped to this address below:
PI Corp, PO Box 60,
West Newbury, MA 01985 USA .
However you must e-mail gerald@juliesenterprise.com first before you send the returned jewelry to the above address.
Any returned jewelry from NON-United States destinations (including United Kingdom addresses) shall be shipped to this address below:
Julie's Enterprise Limited
50 Telford Road, Beechdale, Walsall,
West Midlands, WS2 7LD, UK.
SHIPPING INFORMATION
We ship via US Postal Service (USPS) and United Parcel Service (UPS). All packages are shipped insured and have delivery confirmation services included.
TO UNITED STATES DESTINATIONS ONLY TO NON-UNITED STATES DESTINATIONS, INCLUDING U.K ADDRESSES
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USPS First class (1-6 days)
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FREE |
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Letter Post (equivalent to First Class Mail) For United Kindom customers only
- no package tracking provided
- delivery may take 1-2 weeks
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FREE |
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USPS Priority Mail (2-3 days)
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$8.00 |
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Letter Post (equivalent to First Class Mail) Excluding United Kingdom customers
- no package tracking provided
- delivery may take 1-2 weeks or more
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$6.00 |
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UPS 3 Day select (3 days)
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$9.00 |
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Global Priority Mail
- tracking number provided (may not work in all countries)
- delivery typically less than 1 week
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$20.00 |
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UPS 2nd Day Air (Blue label - 2 days)
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$12.00 |
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Global Express Mail
- tracking number provided (may not work in all countries)
- delivery typically a day or 2 faster than Global Priority Mail
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$25.00 |
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UPS Next Day Air (Red Label - 1 day)
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$30.00 |
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The following countries are currently serviced:
ANDORRA, ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARUBA, AUSTRALIA, AUSTRIA, BAHAMAS, BARBADOS, BELGIUM, BELIZE, BERMUDA, BOLIVIA, BOSNIA-HERZEGOVINA, BRAZIL, BRITISH VIRGIN ISLANDS, BULGARIA, CANADA, CAPEVERDE, CAYMAN ISLANDS, CHILE, CHINA, COSTA RICA, CROATIA, CZECH REPUBLIC, DENMARK, DOMINICA, DOMINICAN REPUBLIC, ESTONIA, FIJI, FINLAND, FRANCE, FRENCH POLYNESIA, GEORGIA REPUBLIC, GERMANY, GIBRALTAR, GREECE, GREENLAND, GRENADA, GUADELOUPE, GUATEMALA, GUYANA, HONDURAS, HONG KONG, HUNGARY, ICELAND, INDIA, IRELAND, ISRAEL, ITALY, JAMAICA, JAPAN, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MARSHALL ISLANDS, MARTINIQUE, MEXICO, MONTSERRAT, NETHERLANDS, NETHERLANDS ANTILLES, NEW CALEDONIA, NEW ZEALAND, NICARAGUA, NORWAY, PANAMA, PERU, PHILIPPINES, PITCAIRN ISLAND, POLAND, PORTUGAL, ROMANIA, SAINT HELENA, SAINT LUCIA, SAINT PIERRE & MIQUELON, SAINT VINCENT & GRENADINES, SAN MARINO, SERBIA-MONTENEGRO, SEYCHELLES, SINGAPORE, SLOVAKIA, SLOVENIA, SOLOMON ISLANDS, SOUTH AFRICA, SOUTH KOREA, SPAIN, ST. KITTS & NEVIS, SWEDEN, SWITZERLAND, TAIWAN, THAILAND, TRINIDAD & TOBAGO, TURKEY, TURKS & CAICOS ISLANDS, UKRAINE, UNITED KINGDOM, VANUATU, VENEZUELA, VIETNAM, WALLIS & FUTUNA ISLANDS
